Chat in Bitrix24 is not only a place for user communication, but also a tool for solving work tasks. The implementation of chatbots opens up new Chat bots in opportunities for employees and businesses. In this article, we will tell you about chatbots in Bitrix24. What are they for, what can they do, and how to enable them.
What is a chatbot
A chatbot is a robot that responds to a user in a chat according to a specific scenario. They are often found in list to data online consultants on a website or in social networks. A chatbot repeats human behavior when communicating with an Chat bots in interlocutor. The algorithm independently selects answers to questions from its database and responds to specific commands.
Most chatbots belong to the client-client segment. They are intended for ordinary users – company employees. Such applications help solve routine this story continues at yotpo tasks. For example, in response to a request, they provide a link to the required document or sales data. There are significantly fewer platforms for complex Chat bots in business tasks.
An example of a chatbot that provides data on cancelled orders of an online store in Bitrix24.
What can chatbots do?
- Perform routine operations. Every twd directory day, employees have to deal with monotonous tasks. Some of them can be entrusted to a bot. In this case, the work will be performed almost instantly, and Chat bots in minimizing the human factor will protect against errors. The result depends only on the accuracy of the algorithm;
- Search and collect information. Applications can collect various useful data from chats and transfer it for processing. The opposite option is also possible – providing reference information upon request or notifying employees about events;
- Issue an invoice for payment. He can issue an invoice for payment or transfer it to an online payment service. He can send clients a link to online acquiring.