It has been adopt by many business resources from the B2C segment. The tool has become especially popular during the pandemic.
With the help of chat, you can conduct Which online useful consultations, capture leads, display advertising materials, and encourage users who wish tophone number database remain anonymous to take action.
Online chats are a highly competitive niche. There are many products on the market with similar functionality. We have selected 6 best online google employees call on the company consultants for the site. The rating includes only paid Which online vconsultants. Most of them have a free version, which is significantly superior to any free product. The indicators on which the rating is based are the ratio of cost and tools.
1. Webim is an online consultant that combines customer requests from different channels.
An omnichannel platform for consulting clients. Integrations with popular messengers, social networks, CRM, telephony and ticket systems are available. Requests from different channels can be processed in a single interface, which optimizes the work of contact center operators.
Webim allows you to create and implement cha email leads databasetbots of varying complexity, which can be connected, among other things, to additional channels and a mobile application.
There is a well-thought-out system Which online for distributing messages from users, as well as administrator and supervisor roles for monitoring operator activity and assisting them. Detailed statistics that can be viewed in real time allow you to analyze the quality of customer service and improve it where necessary.
Price per month: from 485 RUR/month for 5 consultants
Pros:
- possibility of consulting clients 24/7;
- retaining users through automated messages and chatbots outside of business hours;
- message templates to improve response speed;
- flexible chat widget design settings;
- desktop and mobile versions of applications (for iOS and Android) for operators;
- file transfer support;
- easy adaptation to the company’s existing IT infrastructure;
- unlimited number of operators on the Business tariff;
- possibility of modifications depending on business objectives;
- trial period and free tariff with limited functionality;
- integration with the payment system to make payments directly in the chat;
- saving the history of dialogues.